Simple Terms & Conditions


Appliance Repairs

  • Fixed labour charge, what we quote is what you pay – no hidden costs.

  • We aim to repair all appliances on the first visit. If for any reason we need to order part, we guarantee to return within 2 working days (unless required parts are a special order).

  • If your appliance is deemed beyond economical to repair or the parts required are obsolete, there will be a diagnostic fee of £37.50.

  • If we are unable to remove your appliance to carry out the repair due to poor installation, you will be charged a call out fee of £37.50.

  • Mastermend offer a 12-month non insurance backed guarantee on the part that we fit. If the appliance develops an unrelated fault, we will charge a labour fee.

  • Our fixed labour fee is £75 for domestic appliances. Parts are then charged additionally.


Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 981 2929 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/